Shipping
How long will it take for order to arrive?
You should receive your order within 1-6 working days after you placed order. If your order has not arrived within the allotted time, please contact us using the order number or tracking number supplied to you. Please note: Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day. Delivery times m ay be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods. Delivery may take a little longer to rural areas, so it’s best to order early. Delivery times do not include day of dispatch.
Can I change my shipping address?
Yes, as long as your order has not been dispatched. If you decide to change your shipping address, please contact us at service@gku.com.auso we can make sure your item is not prepared for dispatch. Once the order has been prepared for dispatch, we cannot guarantee we can make amendments. This is because all prepared orders are placed in a cage to await pick up by the delivery company.
Do you ship to PO BOX address?
We can only send selected items to PO BOX. Please contact us to confirm.
Do you offer pick up?
Unfortunately we do not offer pick up.
Can I send to a different address than my billing address?
Yes. Our system allows you nominate a different shipping address during checkout.
Why did I only receive part of my order?
If your order contains more than one item, it may arrive at a different date. We advise you to wait a few more days to see if the rest arrives. If you still do not receive the other items in a few days time, please contact us for further assistance.
I need this item urgently, can you post express?
We use express Post on selected items only, please contact us to confirm.
Returns & Refunds
I received my item but it does not fit my space, can I return it?
Yes and please refer to our NO RISK 30 DAYS FREE TRAIL policy.
What should I do if I receive an incorrect or faulty item?
If you receive a faulty or incorrect item, please contact our customer service team at service@gku.com.au as soon as possible. Include detailed information about your order and the issue, along with clear photos. We will work to resolve the problem in the best possible way.
How long will it take to receive a refund?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.
Order & Payment
Can I track my order?
Once your item has been dispatched, an automated email will be sent to your registered address informing you of the consignment number and delivery service used for your order.
How secure is your checkout system?
We respect and understand the importance of our customers’ privacy and sensitive data provided. Customers shopping with us will have peace of mind knowing that we have a 100% secure checkout and payment system.
How can I make changes to my order?
To make changes to your order, you need to inform us before we dispatch your order. After notifying us, you will need a confirmation from us whether an order can be changed. Once an order has been dispatched, you cannot make any changes to it.
I am not sure if my payment went through, how can I check?
If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.